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Kenneth Culp - verified email & phone - Director of Call Center Customer Care Operations at Memphis Light, Gas and Water (TN) | Gov Contact | Starbridge | Starbridge
Buyers/Memphis Light, Gas and Water/Kenneth Culp
KC

Kenneth Culp

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Director of Call Center Customer Care Operations

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k****@m*******

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+1 (***) ***-****
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Employing Organization

Memphis Light, Gas and Water

TN

Meeting Mentions

Board meetings and strategic plans from Kenneth Culp's organization

Mar 18, 2026·Board Meeting

Board of Light, Gas and Water Commissioners Board Meeting

Board

The agenda focuses on the awarding and renewal of various service contracts, including pension actuarial services, mobile document shredding, mobile sweeping, pest control, trash removal, generator maintenance, and claims case management. The board will also address the procurement of new fleet vehicles, including class 8 bucket trucks, dump trucks, and service bodies. Furthermore, the meeting schedule includes subsequent sessions for the Pension Board, OPEB Trust Committee, and the Human Resources Committee.

Aug 21, 2024·Board Meeting

Board Of Light, Gas And Water Commissioners Board Meeting Minutes

Board

The board meeting involved public statements concerning perceived disrespectful conduct during a previous Q&A session, concerns regarding a major deal with Elon Musk involving a supercomputer, potential unpermitted gas turbine emissions, aquifer water usage, and the necessity of written commitments. Other public comments addressed the need for financial scrutiny alongside environmental concerns, urging proof of energy demand before building new infrastructure, and requests for MLGW to acquire electric bucket trucks. Concerns about the secrecy of the major project, air and water quality impacts, and a request for commitment to greywater use were also raised. Financial transparency and a proposal to allocate $100 million of excess funds to Public Transit were discussed. Committee reports covered the introduction of a new management member, Joseph Enriquez, and a presentation on successful summer boot camp and intern/co-op programs, noting plans for expansion and full-time hires. Updates were provided on the 2024 Electric Division Bond issuance timeline. The Vice President and Chief People Officer announced her resignation and future employment. The Consent Agenda covered fourteen items, including numerous contract modifications, renewals, and awards for utility relocations, abatement services, equipment purchases (circuit breakers, transformers, poles, cable, conduit), and software licenses, several requiring City Council approval. The meeting concluded with adjournment.

Feb 18, 2026·Board Meeting

Board Of Light, Gas And Water Commissioners Board Meeting Minutes

Board

The meeting included a presentation detailing the financial impacts of the January 2026 Winter Storm Fern on utility bills, specifically focusing on natural gas purchasing and consumption, and noting a significant customer savings due to MLGW's Gas Hedging Department. It was reported that March bills would also be impacted due to TVA costs. Public comments addressed concerns regarding estimated bills following the storm and the availability of information for the rebranded 'Power Pay' program (formerly Prepay Program). The Board approved Consent Agenda items 1 through 14, as well as Same Day Minutes for Item 13. Several resolutions were presented for approval, including contract awards for electric distribution/transmission construction, extensions for surveying and electric underground construction services, an extension for pine pole supply, expansion/renewal of janitorial services, ratification/renewal of independent claims adjuster services, and renewal of medical and dental insurance contracts. Approvals were sought for the purchase of a digger derrick truck and Class 8 trucks, ratification of an emergency contract for the Fast Charge TN Network, and requested salaries for a new Director of Billing and Payment Services and a Vice President of Corporate Safety. Recognition was given to Director of Electric Construction and Maintenance, Brad Gates, upon his departure.

Apr 16, 2025·Board Meeting

Board Of Light, Gas And Water Commissioners Board Meeting Minutes

Board

The meeting addressed several items on the consent agenda, which included the approval of contract renewals and amendments for Waste Management Services with Tradebe Environmental Services, LLC, Gas Leak Survey with Heath Consultants, Inc., and the Alteryx Data Analysis Software Upgrade with Carahsoft Technology Corporation. Awards were made for the Morton Pumping Station Roof Access Hatch Installation. The Board also authorized additional funds for remediation work related to a previously approved settlement agreement. Key discussions during the President's Briefing focused on forthcoming presentations regarding the communication network needed for Grid Modernization efforts, specifically concerning a Private 5G Wireless Network. Further updates detailed coordination with the City to initiate repairs concerning attached infrastructure by establishing a new process for notifying Telecommunication Companies. An update was also provided regarding the operational impact and restoration efforts following storms in the first week of April.

Feb 4, 2026·Board Meeting

Board Of Light, Gas And Water Commissioners Board Meeting Minutes

Board

The meeting included opening remarks where the Chairman recognized a new Commissioner and commended staff on handling a recent storm response. Key presentations involved an update on MLGW's 'Power of Giving Initiative,' detailing programs like Plus 1, Share the Pennies, and the new Power Boost Program, which included a request to amend the Share the Pennies guidelines. Public statements addressed community concerns regarding oppression, perceived backroom deals, energy burden statistics, and a past rate increase. The Board reviewed and approved several items from the Consent Agenda, including ratification of an invoice payment, scope changes for Project Portfolio Management Software, and awarding purchase orders for luminaires and a utility bill insertion system. Other substantial items included resolutions for contract extensions, scope changes for revenue and meter services support, awarding a contract for a Public and Employee Education campaign, and approving the annual salary for the new Director of Internal Audit. A performance metrics dashboard, the 4M Forum, was presented, covering customer service, outages, safety metrics, and hiring updates. The Board also discussed the impact of a recent snow and ice storm on natural gas consumption, leading to anticipated bill increases for customers.

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