Apr 1, 2026Strategic plan
Washington State Department of Retirement Systems Strategic Plan 2026-2031
This strategic plan serves as a roadmap for the Washington State Department of Retirement Systems to ensure every customer achieves financial security and success, empowering public workers to retire with confidence. The plan is structured around four core goals: delivering an exceptional customer experience, empowering the team to serve with excellence, strengthening the connected retirement ecosystem, and advancing operational excellence. It outlines specific initiatives and measurable outcomes to guide the organization in providing timely information, trusted expertise, and innovative tools over the next six years.