Apr 30, 2026Strategic plan
Strategic Plan
This strategic plan outlines the agency's direction to empower public workers to retire with confidence, striving for a vision where every customer enjoys financial security and success. The plan is structured around four main goals: delivering an exceptional customer experience, empowering the team to serve with excellence, strengthening the connected retirement ecosystem, and advancing operational excellence. It includes 28 strategic initiatives scheduled for implementation over the next five or more years.