Jay Hunter

The committee reviewed key performance indicators for the operator retention, maintenance, and operations departments, including specific updates on the Maintenance on Wheels program. The committee also discussed and recommended the approval of a resolution for the purchase of Computer Aided-Dispatch software and equipment from Swiftly Incorporated. Additionally, there was a clarification provided regarding the committee bylaws concerning the ability of the board president to make motions during meetings.

The committee reviewed the dashboard and discussed various agenda items. Updates were provided regarding the audit status, noting that no issues have been reported and the consulting firm is preparing the annual report for review and finalization prior to submission to the state.

The committee meeting focused on reviews of several operational reports. This included an overview of key performance indicators for employee engagement and customer care, with the latter covering staffing hours, fare sales, and call volume. The marketing report included a review of the department dashboard and a detailed presentation regarding the METRO NEXT initiative.

The Board convened for a special meeting to conduct an executive session focused on preparing for, conducting, or reviewing negotiations or bargaining sessions with public employees regarding compensation and other terms and conditions of their employment.

The committee reviewed the 2025 highlights and examined key performance indicators across several operational areas, including operator retention, maintenance reports, and overall operations. Additionally, detailed information was provided regarding the Maintenance on Wheels program.