Metro Regional Transit Authority (Akron)

The committee meeting agenda includes reviews of training and safety reports, specifically focusing on key performance indicators for employee training hours and miles between preventable accidents. Additionally, the agenda covers resolutions for consideration and provides an update on the Roadeo.

The committee meeting focused on a review of performance metrics and operational data. Key discussion topics included employee engagement activities, customer care key performance indicators, revenue statistics, and a marketing report featuring social media impressions, website engagement, and Transit app usage. Data points for healthcare expenses, ADA and non-senior trip counts, call volume, and caller wait times were also reviewed to monitor organizational goals.

The committee reviewed key performance indicators regarding frontline team members, maintenance, and operations. Discussion items included the award of a task-order based contract for general architecture and engineering services to Richard L. Bowen and Associates, Inc., and the approval of a one-year maintenance and support agreement renewal with Ecolane USA for demand response scheduling software. Additionally, an update regarding the maintenance and operations facility was provided.

The board meeting included the recognition of employees for safe driving and service achievements. Key business items involved the authorization of a contract for new dispatch software and equipment, an update to the drug and alcohol policy to align with federal testing standards, and a revision of the transit advertising policy to restrict certain product categories. Additionally, the board authorized the filing of grant applications for various transportation assistance programs to support SFY2027 operations.

The committee meeting agenda and reports covered key operational metrics, including a review of Training Report KPIs and Safety Report KPIs to monitor organizational performance and safety standards.