Jane Islo

City Information Management Committee Meeting Minutes

The committee reviewed and approved several departmental record schedules for the Milwaukee Water Works and Development Services. Discussions covered the implementation of training regarding the proper handling of mobile records and updates on the Electronic Records Management System design study. The committee received a demonstration and update on the deployment of an omni-channel virtual agent for the Unified Call Center, and reviewed proposed changes to the city website architecture, including potential AI-driven search capabilities. The committee also assessed citywide cybersecurity training results, including phishing simulation failure rates and reporting limitations. Additionally, the committee heard updates from the Department of Public Works regarding system security, virtualization migrations, and asset management upgrades.

Extracted from official board minutes, strategic plans, and video transcripts.