Jamie Mott

The Rochester Genesee Regional Transportation Authority's 2011-2012 Comprehensive Plan outlines a strategic roadmap focused on four key pillars: Long-Term Financial Sustainability, Excellence in Customer Service, Commitment to Quality, and Employee Success. The plan aims to reduce reliance on public subsidies, maintain current fare structures, and enhance customer experience through improved on-time performance, bus cleanliness, and technology investments. It also addresses infrastructure development and workforce engagement, aiming for sustained success through fiscal year 2014-15.

The Reimagine RTS Service Plan outlines a significant transformation for the public transportation system in Rochester and Monroe County. The plan focuses on four key pillars: frequency, reliability, accessibility, and innovation. Frequency includes 10 routes operating every 15 minutes and 20 routes every 30 minutes, reducing the need for schedules. Reliability ensures all routes run seven days a week with consistent service. Accessibility is enhanced with 90% more service hours, broader access in community mobility zones, and full paratransit trip completion. Innovation features include online/app/phone scheduling for on-demand trips, mobile ticketing, real-time information, and online paratransit ride scheduling with bus tracking. The redesigned system, set to launch on June 29, 2020, aims to deliver a superior public transit experience.

This document outlines draft recommendations for the Reimagine RTS project, a strategic initiative focused on enhancing public transit within Monroe County. The plan's guiding principles emphasize maximizing ridership, improving customer experience through reduced wait and travel times, ensuring system sustainability, expanding mobility options, and coordinating with community initiatives. Key recommendations include establishing a new frequent transit network with 15-minute service on ten routes, simplifying local service with new crosstown connections, and implementing community mobility zones that leverage new technologies. Capital improvements are proposed for connection hubs, transit priority along key corridors, and enhanced stops and buses, all designed to align the transit system with current funding levels and growing community needs.

The 2021-2024 Comprehensive Strategic Plan for the Rochester Genesee Regional Transportation Authority (RGRTA) outlines a commitment to reimagining public transit, focusing on safe, frequent, reliable, and connected services. The plan is structured around five interdependent strategies: ensuring financial sustainability, maximizing ridership and customer satisfaction, delivering safe and quality service while improving performance, engaging employees in delivering on the brand promise, and modernizing infrastructure. Key initiatives include the launch of Reimagine RTS, a transition towards a zero-emission bus fleet, and fostering an innovative organizational culture to enhance customer experience and operational efficiency.

This document presents the completed consultant report and recommendations for the 'Reimagine RTS' initiative, aimed at redesigning the fixed-route transit system for Monroe County. Key recommendations, derived from extensive community input and five guiding principles, propose 30 routes with enhanced frequency and seven-day service, alongside the establishment of community mobility zones. The plan focuses on improving overall system accessibility, connectivity, and job access. Subsequent stages involve developing specific solutions for community mobility zones and paratransit services, with full implementation of the reimagined system targeted for summer 2020.