Department of Revenue Strategic Plan 2026-2030
This Strategic Plan serves as a roadmap for the Department of Revenue to achieve mission-driven goals and address the needs of state government and Pennsylvania citizens. It is built upon a core mission to fairly, efficiently, and accurately administer Pennsylvania tax and Lottery programs, with a vision to be an innovative, customer-focused, and employee-centered agency. The plan outlines foundational key goals focused on customer satisfaction, effective tax and lottery administration, operational excellence, and fostering an engaged and supported workforce. Underlying values include acting with integrity, inclusivity, service-orientation, adaptability, and continuous learning, all aimed at ensuring efficient and effective operations, promoting transparency, and building trust.