Jan 1, 2026StrategicPlan
BoardPennsylvania Department of Revenue Strategic Plan 2026-2030
This strategic plan provides a roadmap for the Pennsylvania Department of Revenue to achieve mission-driven goals and serve Pennsylvania citizens. It aims to fairly, efficiently, and accurately administer tax and lottery programs, aspiring to be an innovative, customer-focused, and employee-centered agency. Key strategic pillars include enhancing customer satisfaction, ensuring effective tax and lottery administration, achieving operational excellence through data-driven decisions, and fostering an engaged and supported workforce. The plan also focuses on improving systems, promoting voluntary compliance, and strengthening lottery sales.