Utility Billing Platform for Public Utility Board (Rebid)

Description: Roane County is seeking a modern, cloud-hosted utility process-management and billing platform to replace its current billing software. The requested solution covers billing, customer accounts, service orders and mobile field work, customer self-service and payments, communications, print and mail fulfillment, hosting, security, and ongoing support. These functions are intended to operate as one integrated system with shared data and one accountable provider, rather than as a collection of unrelated third-party products.