Summary
The City and County of Denver Department of Aviation (Denver International Airport) is soliciting proposals for Total Queue Management (TQM) Services to manage queue systems, customer service, and wayfinding at TSA security checkpoints and the Federal Inspection Services facility. The solicitation is a formal RFP for a base term of two years with two one-year options and intends to minimize security wait times and maximize throughput through active passenger diversion and customer service. Proposal submission and solicitation documents are provided via the buyer's BidNet posting and require vendor access/registration to download full documents.