Southern Region Children’s Resource Center for Children and Youth with Special Health Care Needs (CYSHCN) Funding

Description: Provide resource connection services, via phone and email, to professionals and families of children and youth with special health care needs in all of the following Wisconsin counties: Adams County, Columbia County, Crawford County, Dane County, Dodge County, Grant County, Green County, Iowa County, Juneau County, Lafayette County, Richland County, Rock County, Sauk County, and Vernon County.  Continuously evaluate engagement and satisfaction of participants, with any survey response rates being over 30% of all participants.   Use REDCap (Research Electronic Data Capture) software to collect and document data from families and professionals of CYSHCN. Ensure active phone service hours for a minimum of 24 hours per business week. Active phone service hours are defined as having a person available to answer calls, making outbound calls in response to contact forms or doing work related to phone calls such as follow-up, research, email, and REDCap documentation. Assure linkages to other valuable resources, cross-refer between programs, and strengthen the existing system of care for children and youth with special health care needs and their families. Provide targeted outreach in your region to ensure awareness of services and collaborate with CYSHCN programs to build positive relationships. Ensure any staff providing direct service on this project (providing resource connection services to families and professionals of CYSHCN) operate at 0.30 FTE or greater (this does not include roles responsible for grant administration such as project investigators, fiscal staff, support staff.