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Broward County's Enterprise Technology Services (ETS) Division (through FASD – Purchasing) is soliciting an open-end contract to procure ServiceNow ITSM Professional software, support, subscriptions and product services to replace the County’s current ITSM system and support multiple County agencies. The work includes a phased implementation (Phase 1: six-month implementation of ServiceNow ITSM Pro including data setup and instructor-led training), vendor qualification requirements (must be authorized ServiceNow Elite/Global Elite implementer and Premier/Elite/Global Elite reseller), and a five-year initial term with possible one-year renewals. Electronic submission is required via the County’s BPRO/Bonfire portal; questions and responses are handled in BPRO and the solicitation is not a grant program.
Starbridge can help you:
Pain points mentioned in board meetings and strategic plans
Instantly outline and draft all requirements
Bring in your USPs and exploit competitor gaps
Starbridge can help you:
Get ahead of RFPs — target accounts planning budget or ending contracts soon
Accounts with contract expirations, meetings mentioning your product, grants, budget changes and more
Starbridge.ai books 30 - 40% of leads into meetings
No files attached to this RFP.
Many agencies add documentation later or require FOIA requests. Starbridge can automatically retrieve these files for you.
Invite qualified suppliers to prepare and submit proposals to identify an information technology service management (ITSM) platform* solution that includes implementation, project management, organizational change management, training, post implementation support, and professional services. Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services.
Posted Date
Oct 22, 2025
Due Date
Jan 15, 2026
Release: Oct 22, 2025
Close: Jan 15, 2026
Invite qualified suppliers to prepare and submit proposals to identify an information technology service management (ITSM) platform* solution that includes implementation, project management, organizational change management, training, post implementation support, and professional services. Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services.
AvailableAcquire and implement an Information Technology Service Management (ITSM) solution for use in the Port’s Information Management Division.
Posted Date
Dec 1, 2025
Due Date
Feb 2, 2026
Release: Dec 1, 2025
Close: Feb 2, 2026
Acquire and implement an Information Technology Service Management (ITSM) solution for use in the Port’s Information Management Division.
AvailableSoftware Licenses, Online Subscriptions, and Software Support.
Posted Date
Nov 5, 2025
Due Date
Oct 30, 2028
Release: Nov 5, 2025
Close: Oct 30, 2028
Software Licenses, Online Subscriptions, and Software Support.
AvailableWork includes to provide software, subscriptions, hardware, services and communication services.
Posted Date
Nov 22, 2023
Due Date
Jun 30, 2027
Release: Nov 22, 2023
Close: Jun 30, 2027
Work includes to provide software, subscriptions, hardware, services and communication services.
AvailableSurface intent from meeting minutes, budgets, and contract expirations. Influence RFP requirements before competitors ever see them.
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