RFP # R00B7600009 Child Care Call Center and Administration Services

Description: The Maryland State Department of Education seeks a qualified contractor to operate the Child Care Scholarship call center and administer customer service, eligibility, case-management, provider-payment, and related compliance functions. The contract includes a three-year base period with two optional one-year extensions and requires staffing, technology, system integration, cybersecurity, accessibility, and optional automation capabilities. This is a competitive sealed-proposal procurement, not a grant program, with responses due October 2, 2026.