Reference #: 12877. Name: IT Support Services

Description: This RFP (Reference #12877) requests managed IT support services for the City of Kelowna’s municipal IT environment and Kelowna International Airport (YLW), including continuous operation, monitoring, maintenance, troubleshooting, incident response, change execution, vulnerability management, documentation, and reporting for in-scope systems. Required services include support for network, wireless, firewall, identity and access control, security monitoring, servers, backup, communications, airport operational systems, and related technology environments to meet the performance, security, governance, and operational requirements set out in Appendix C. Proposals are due Aug 05, 2026 at 2:00 PM PDT.