Description: The Contractor shall provide comprehensive remote and on-site support services to maintain the PDS. Tasks include, but are not limited to: a. Annual renewal of the CyberSecure IMS™ Gold License for all active hardware. b. 24/7/365 Remote Help Desk, Telephone, and Online Technical Support. c. Guaranteed response Service Level Agreements: Up to 24 hours (Monday-Friday) and up to 72 hours (Weekends/Holidays). d. Priority case escalation for critical issues. See attached file.
Federal · AL, US
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