Managed Information Technology (IT) Services

Providing managed information technology (IT) services for our county agency. It is a critical component for the organization, and is used daily by every employee, contractor, partner, and end users to provide services for our county. The qualified service provider/vendor will utilize a managed service provider approach to significantly limit the footprint of on-site it infrastructure, enhance it effectiveness and quality of services, minimize its support cost, and maximize return on investment in it. The outsourcing strategy has been designed to secure a broad and reliable range of services from a vendor prepared to take the defined responsibilities for the reliability, and integration of information systems. The objective of the proposal is to identify one (1) vendor to whom we can delegate our it operations as an expert managed service provider (MSP) that specializes in handling these responsibilities through a service level agreement (SLA).