Summary
This Request for Proposal (SW-115888) seeks an experienced Canada-based vendor to deliver an IT Service Management (ITSM) System Replacement Solution for a government authority in British Columbia. The scope covers the full implementation lifecycle of a flexible, scalable, secure, and integrated SaaS-based ITSM platform, including planning, design, configuration, integration, testing, deployment, data migration, post Go-Live support, and integration via APIs. The contract is open only to onshore Canadian organizations, with all work to be performed offsite; questions must be submitted by July 31, 2026 and proposal responses are due by August 14, 2026.