Summary
The Regional Municipality of York is soliciting proposals for an Information Technology Service Management (ITSM) solution to replace its existing systems and deliver a unified enterprise data model, integrations, and enterprise reporting. Key requirements include a mature partner ecosystem, automated environment promotion (no manual migration of configurations), secure standards-based integrations (including Microsoft 365 / Entra ID / Azure AD / Intune / Outlook / Teams), domain separation, robust native reporting/analytics, and enterprise-grade disaster recovery. Proposals are due July 21, 2026 (questions due July 14, 2026); eligibility is limited to onshore Canadian organizations and submissions are to be made digitally; no primary PDF/Docx link was found in the public aggregator records.