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IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard

Description: Development and delivery of a centralized Social Media and Customer Feedback Dashboard for the Hartsfield–Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division. The solution will aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to enhance insights, identify service trends, and drive operational improvements that support ATL's goal of maintaining satisfaction scores above 4.0.

Buyer: City of Atlanta
City · GA, US
Released: Jul 22, 2026
Closes: Aug 10, 2026(12 days left)

Files

Original attachments and procurement documents tied to this bid.

1 file available

Key Contacts

Procurement and program contacts connected to City of Atlanta.

Shauncey Battle-WilliamsADA Coordinator

*******@************

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Tira Ann Alexis-SmithAirport Director

*******@************

+1 (***) ***-****

Shermaine FreemanAirport Director - Business Services

*******@************

+1 (***) ***-****

Anita WilliamsAirport Director, Sr. Legislation Research and Policy

*******@************

+1 (***) ***-****

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