Open RFP

IFB FTB-2627-00911 Genesys Software Subscriptions and Application Support Services

Description: The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services (i.e., Professional Services) in support for FTB's Enterprise-Wide Customer Service Platform II Contract Center Platform (CCP). Last Day to Submit Final Bids is November 24, 2026, by 5:00 PM Pacific Time (PT). The Event End Date of December 31, 2026, allows FTB to post the Notice of Intent to Award on this advertisement.

Buyer: California Franchise Tax Board
StateAgency · CA, US
Released: -
Closes: Dec 31, 2026(50 days left)

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Key Contacts on this RFP

Decision makers connected to this RFP from California Franchise Tax Board.

Anthony Samuel EpoliteAssistant Chief Counsel

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Stephanie S. JohnsonAssistant Director, Communications Services Bureau

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Melody Tse ScullaryAttorney V

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Patricia CarteBureau Director

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