The Contractor shall provide monitoring, incident management, problem management, change management, and IT operations. The Contractor shall perform all tasks and deliverables under the direction of the Museum Technical Monitor(s), providing monitoring, incident management, problem management. The Contractor shall perform the following: Manage availability, capacity, environmental, and performance events. Provide real-time incident detection, classification, notification, and tracking.
Provide problem detection, classification, notification, and tracking. Conduct incident and problem investigation, diagnosis, resolution, and recovery. Provide service trend reports and proactive recommendations based on service health. Manage configuration events. Manage the change management process. Execute patch management to keep systems current on security and functional baselines. Own, track, and communicate with third-party providers to restore service and identify root cause. Align with Museum change management processes for significant upgrades and consult vendors as required. See attached file.
Managed print service vendors to supply large and small multifunctional printers and a managed print services solution under an aggregate agreement. The initial term of the Contract is anticipated to start on or around July 1st, 2026 . The contract will be for three (3) years.
Managed print service vendors to supply large and small multifunctional printers and a managed print services solution under an aggregate agreement. The initial term of the Contract is anticipated to start on or around July 1st, 2026 . The contract will be for three (3) years.
Managed Security Operations Center (MSOC) Service Provider to support the transformation of its Cybersecurity Operations Center (CSOC) into a more advanced, comprehensive, and mature cybersecurity operations model.
Managed Security Operations Center (MSOC) Service Provider to support the transformation of its Cybersecurity Operations Center (CSOC) into a more advanced, comprehensive, and mature cybersecurity operations model.
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The Contractor shall provide monitoring, incident management, problem management, change management, and IT operations. The Contractor shall perform all tasks and deliverables under the direction of the Museum Technical Monitor(s), providing monitoring, incident management, problem management. The Contractor shall perform the following: Manage availability, capacity, environmental, and performance events. Provide real-time incident detection, classification, notification, and tracking.
Provide problem detection, classification, notification, and tracking. Conduct incident and problem investigation, diagnosis, resolution, and recovery. Provide service trend reports and proactive recommendations based on service health. Manage configuration events. Manage the change management process. Execute patch management to keep systems current on security and functional baselines. Own, track, and communicate with third-party providers to restore service and identify root cause. Align with Museum change management processes for significant upgrades and consult vendors as required. See attached file.
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