Ethics Case Management System and Hotline Reporting Services RFP

Description: CPS Energy seeks proposals for an ethics hotline and case management system that supports confidential, anonymous reporting and manages concerns through investigation and resolution. The requested solution includes a secure web, mobile, and phone reporting platform, a 24/7 hotline with call tracking and escalation, and case-management workflow, analytics, and compliance reporting. The vendor is expected to provide implementation, training, ongoing support, and system maintenance.