Collections, Chat and Call Center Services (Request for Quote)

Description: Provide pre-collections and collections service, chat service, and call center that supports quality customer service and is compatible with our business model, including knowledge management, professional communication, material recovery, an ability for immediate changes/updates, clear escalation policies, data analytics, metrics and extended hours of support, and is compliant with all infotech security measures in place by the County of San Diego and its IT outsource vendor, Peraton.