Open RFP

Call Center Services

Description: Auburn University seeks a qualified contractor to provide comprehensive call-center services for Enrollment Management, supporting undergraduate admissions, financial aid, scholarships, and student billing through phone, email, live chat, and text messaging. The contractor must operate from southeastern U.S. facilities, integrate with existing SIS, CRM, and payment platforms, and meet specified service levels including call-answering, resolution, and customer-satisfaction targets. The initial term is one year with up to four one-year renewals, and proposals are due September 30, 2026, at 10:30 AM CDT.

Buyer
Auburn University

HigherEducation · AL, US

Released
Sep 1, 2026
Closes
Sep 30, 2026(27 days left)

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