Summary
The Georgia Department of Human Services (DHS) issued an electronic Request for Proposals (eRFP) seeking a qualified supplier to provide bilingual mystery shoppers to evaluate language access services for constituents with Limited English Proficiency across multiple service channels. The contractor will deploy trained interpreters to conduct monthly assessments, document interactions, provide reports and quality assurance, and offer training/consultation based on findings; period of performance begins July 1, 2026 with annual cycles and options for three one-year renewals. Proposals are to be submitted electronically through the Georgia TeamWorks/Procurement portal and the solicitation is a procurement RFP (not a grant).