Summary
10X Genomics will provide an assurance plan for three years of service per the quote provided. Recertification of the Xenium Analyzer; Software upgrades as officially released by 10x and as are applicable to the Xenium; Respond to VA’s requests for technical support for the Xenium; Provide technical support including, but not limited to, remote instruction via telephone, internet or e-mail, mailing replacement parts, components or test equipment, exchanging the Xenium with a loaner instrument while repairs are being made, and deploying service and/or support personnel to the VA site for on-site services.; Inspection and diagnosis of the Xenium for unwarranted service; Provide the VA with an estimate of the cost for performing such Unwarranted Service in accordance with 10x’s then current service rate schedule and parts pricing.