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After Hours Answering Service RFP

Description: The City of Mansfield Utilities Department is seeking a vendor to provide after-hours call answering and dispatch services throughout fiscal year 2027. Coverage includes 5:00 p.m. to 8:00 a.m. Monday through Friday, all day on weekends and government holidays, with triage of urgent dispatches versus next-business-day utility billing referrals and daily call logs. The official posting is an open Water Utilities procurement, published September 14, 2026, with responses due September 28, 2026 at 8:00 a.m.; it is not identified as a grant program.

Buyer: City of Mansfield
City · TX, US
Released: Sep 14, 2026
Closes: Sep 28, 2026(10 days left)

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Key Contacts

Decision makers connected to this RFP from City of Mansfield.

Jessica A LilleyAccountant II

*******@************

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Matthew JonesAssistant City Manager

*******@************

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Vanessa MarreroAssistant City Manager/Deputy City Attorney

*******@************

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Vanessa RamirezAssistant City Manager/Deputy City Attorney

*******@************

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