Summary
Pinellas County Human Services is soliciting proposals to provide multichannel contact center capabilities and a local team of clinical behavioral health assessors (the CAM Team) to operate the county’s “Care About Me” Coordinated Access Model (CAM). The vendor will handle multi-channel intakes (phone, text, chat, email), provide program management and clinical staffing, use the county’s CAM platform for assessments and appointment booking, and deliver call metrics; priority is given to vendors able to onboard staff from the current CAM pilot. The solicitation was posted June 2, 2026, applies to services in Pinellas County, Florida, and proposals are due June 16, 2026 at 3:00 PM ET.