ICMI's Contact Center Expo & Conference
Organized by ICMI
Shape your strategy at the longest-running and most trusted contact center event – backed by 40 years of global insights.
- Dates
- Oct 26-29, 2026
- Location
- Orlando, FL
- Deadline
- Jul 24, 2026
- Attendees
- 900
- Vendors
- Unlock to view
About this conference
Shape your strategy at the longest-running and most trusted contact center event – backed by 40 years of global insights. ICMI Contact Center Expo 2026 bridges the critical gap between traditional contact center strategies and the challenges of AI disruption and shifting customer demands. It offers high-impact, peer-led case studies and hands-on training built to solve tough operational hurdles. Attendees will gain honest peer insights, validated AI roadmaps for secure integration, and modern tactics for workforce optimization. The event features 45+ educational sessions on digital transformation, site tours of world-class operations, networking with over 900 international CX executives, and recognition of achievements at the annual ICMI Global Contact Center Awards. It also provides industry-leading training and visionary keynotes on team engagement, creative leadership, and technological adaptation.
Sponsorship options
Sponsor & Exhibit Opportunities are available. These include connecting with qualified decision-makers across CX, IT, and UC disciplines, gaining visibility to secure a spot on the shortlist, aligning with the industry's trusted resource, and building brand authority through speaking engagements, expo hall activations, and networking events. Sponsorship options cover thought leadership, lead generation & networking, traffic acceleration, and branding & awareness.
Attendee roles and functions
Roles and teams represented at ICMI's Contact Center Expo & Conference
Conference verticals
Public-sector and commercial markets covered by this event
Vendors at this conference
Unlock full vendor list
See sponsors, exhibitors, and vendors attending this conference.