ICMI
ICMI organizes 2 upcoming conferences covering Commercial and Higher Ed.
- Type:
- Conference organizer
- Upcoming:
- 2 events
- Website:
- icmievents.com
Upcoming events
ICMI conferences
Active events open for sponsorship and attendance
About
About ICMI
ICMI Contact Center Expo 2026 is a practitioner-led contact center and customer experience conference organized by ICMI (an Informa company). The event program focuses on contact center operations, digital transformation, coaching, workforce management (WFM), customer communications and customer engagement across 45+ educational sessions — topics directly relevant to customer service and customer experience professionals. While not utility-specific, the conference content (CX, customer communications, service requests, contact center operations) is broadly applicable to utility customer experience teams.
Audience
Attendee roles and functions
Roles and teams represented across ICMI events
Markets
Conference verticals
Public-sector and commercial markets covered by these events
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