ICMI
ICMI organizes 1 upcoming conference covering Federal, Local, and State.
- Type:
- Conference organizer
- Upcoming:
- 1 event
- Website:
- icmievents.com
Upcoming events
ICMI conferences
Active events open for sponsorship and attendance
ICMI Contact Center Expo brings together professionals who manage and operate contact centers to exchange ideas, address challenges, explore real-world solutions, and discover innovative strategies. The event focuses on how to navigate the evolving landscape of contact centers, including the impact of AI, rising customer expectations, agent needs, and leadership demands for results.
- Date
- Nov 2-5, 2027
- Location
- Las Vegas, NV
- Attendees
- 2,000
- Vendors
- —
About
About ICMI
ICMI Contact Center Expo 2026 is a practitioner-led contact center and customer experience conference organized by ICMI (an Informa company). The event program focuses on contact center operations, digital transformation, coaching, workforce management (WFM), customer communications and customer engagement across 45+ educational sessions — topics directly relevant to customer service and customer experience professionals. While not utility-specific, the conference content (CX, customer communications, service requests, contact center operations) is broadly applicable to utility customer experience teams.
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