Request for Proposals: Conversational AI Receptionist and Web Chat System
Aug 26, 2026
Closes
Sep 1, 2026
The Upper Cumberland Development District/Upper Cumberland Human Resource Agency (UCHRA) is soliciting proposals for the provision, implementation, and maintenance of a 24/7 Conversational AI Receptionist and AI Web Chat System. The solution is expected to answer frequently asked questions, triage and direct callers, support appointment workflows and multiple languages, work through voice, SMS, and web chat, and provide reporting metrics. The contractor must follow HIPAA and data-privacy standards, while final eligibility determinations and case-management decisions remain with the agency, making this a services procurement rather than a grant program.
