Illinois Department of Revenue

The roundtable focused on the procedures and documentation required for the senior citizen tax deferral program. Key topics included the annual distribution and submission of program packets, instructions for completing the 1017 and 1018 application forms, verification of eligibility criteria, requirements for property ownership and income calculations, and the responsibility of county offices to ensure application completeness and insurance documentation before submission.

This Language Access Plan for the Illinois Department of Revenue outlines objectives, policies, procedures, and operational goals to strengthen the agency's commitment to providing meaningful access to its programs and services for persons with Limited English Proficiency (LEP). Key focus areas include policies and procedures, awareness and education, needs assessment, outreach, and data collection and analysis. The plan aims to reduce language access barriers, enhance public trust, and ensure equitable access for all taxpayers.

This document outlines the Illinois Department of Revenue's foundational principles, encompassing its mission, vision, and core values. The mission focuses on fair, consistent, and efficient tax administration and revenue collection, alongside timely provision of accurate funding and information. The vision emphasizes continuous innovation for improved accuracy, efficiency, and productivity, excellence in customer service, and establishing the department as a trusted source of revenue and tax information. The core value is to foster a healthy, productive, and evolving work environment that embraces diversity, equity, and inclusion.

The Language Access Plan for the Illinois Department of Revenue (IDOR) for FY2025 focuses on providing meaningful access to programs and services for individuals with Limited English Proficiency (LEP). It establishes policies, procedures, and guidelines for LEP services, including the identification of a Language Access Coordinator and Committee, implementation efforts, and specific LEP services. The plan aims to ensure fair, consistent, and efficient tax administration by addressing language barriers and promoting awareness and education among IDOR employees. Key objectives include enhancing data collection and analysis, conducting outreach to LEP communities, and improving access to interpretive and translation services.