Harriman Utility Board

The Harriman Utility Board's (HUB) 5-year Strategic Plan, released in January 2019, outlines major goals for the next five years focused on preparing for the future through technological improvements, process enhancements, and efficient community communication. Key initiatives include upgrading gas and electric infrastructure, implementing Advanced Metering Infrastructure (AMI), and securing grants for water infrastructure planning. The plan also emphasizes community engagement, employee development, and commitments to safety and environmental responsibility to inspire social and economic improvement.

The Harriman Utility Board's strategic plan reviews accomplishments from 2019-2023 and outlines future strategic directions for the next five years (2023-2028). Key pillars include modernizing infrastructure through Advanced Metering Infrastructure (AMI) and smart grid technologies, deploying fiber-to-the-home (FTTH) broadband service, enhancing water and sewer systems through regionalization and grant funding, and ensuring financial health. The plan aims to improve service reliability, stabilize utility rates, attract economic development, and foster community engagement to prepare the organization for future challenges and evolving customer expectations.

This strategic plan for the Harriman Utility Board outlines its mission to enhance the community through exceptional service and its vision to inspire social and economic growth through intentional action. The plan is structured around five core strategic disciplines: Reliability, Risk Management, Fiscal Responsibility, Innovation, and Strengthened Relationships. It aims to achieve these goals through a disciplined, consistent approach over five years, ensuring accountability across all departments and positioning HUB as a leader in its industry.