Apr 27, 2026Board meeting
Committee For Office Oversight For The Office Of Water Advocacy & Customer Appeals Meeting
The committee meeting focused on a review of the Office of Water Advocacy and Consumer Appeals performance and operations. Key topics included a case study on successful water bill relief, an overview of updated metrics regarding caseloads and investigation progress, and the status of pending recommendations to the Department of Public Works. A committee request was formally established requiring a plan within 90 days to implement automatic enrollment into the Water for All program for eligible residents, with ongoing involvement of committee leadership in this process.