Department of Revenue Strategy
This document outlines the Information Services Strategy for the Department of Revenue, aimed at delivering modern digital capabilities to strengthen trust, simplify compliance, and empower the agency. The strategy details a three-to-five-year direction, operating principles, decision-making frameworks, and a focus on leadership and culture. Key strategic outcomes include creating a clear and accessible customer experience, fostering strong partnerships, maintaining a sense of urgency, promoting a learning culture, empowering staff, and enabling modern technology. The technology strategy prioritizes transforming customer experience, leveraging cloud solutions, integrating AI tools, enhancing service delivery, evolving data and analytics, and modernizing with centralized services.