May 12, 2026Board meeting
Marta Accessibility Committee Meeting Summary
The committee discussed the ongoing transition to the Better Breeze card system and the upcoming shift from Trapeze to the RideCo reservation and dispatch system. Updates were provided on outreach strategies for the RideCo deployment, as well as performance reports regarding ADA-related customer complaints, mobility ridership, on-time performance, and call center metrics. Additional discussion points included technical challenges with reservation systems, clarifications regarding service area changes following a bus network redesign, and addressing rumors concerning the future of paratransit services.