Jan 7, 2026Board meeting
Georgia Department Of Human Services Board Board Meeting
The board meeting focused on the introduction of an on-demand interview pilot for the SNAP program to improve efficiency and timeliness in eligibility determinations. The pilot will transition the interview process from scheduled outbound calls to an inbound call system, starting with expedited applications before potentially expanding to general applications and renewals. Additionally, the board discussed utilizing existing system infrastructure to route calls, the role of client notification through texts and mail, and the plan to report back on the pilot's performance in future sessions.