Veterans Affairs Canada Departmental Plan 2020-2021
The Departmental Plan for Veterans Affairs Canada (VAC) for the 2020-21 fiscal year outlines the organization's commitment to the well-being and recognition of Canada's Veterans and their families. The plan prioritizes improving service excellence, addressing the backlog of disability claims, and enhancing the transition experience for Canadian Armed Forces members, Veterans, RCMP, and their families. It also focuses on promoting remembrance of those who served. Strategic pillars include delivering high-standard services and benefits with care, compassion, and respect; modernizing operations through digital services, reduced paperwork, and new technologies; and fostering a supportive and empowering workplace for employees. The plan aims to ensure Veterans are physically and mentally well, financially secure, have a sense of purpose, can adapt to post-service life, are satisfied with services, and live in safe and adequate housing.