Nathan Babelay

The panel received an overview of the purpose and structure of the board and heard a presentation regarding emergency preparedness and utility service restoration strategies. Key discussion topics included the cost and feasibility of moving power lines underground, the role of automated infrastructure and smart switch technology in power restoration, and the communication protocols for large industrial customers during outages. Additionally, the panel discussed training procedures for the Incident Command Structure, safety protocols for electric system restoration work, and efforts to promote proactive outage notifications for customers. The meeting concluded with a tour of the Customer Information and Operations Centers.

The board meeting focused on several key resolutions, including an amendment to the fiscal year 2026 budget for the Electric Division to cover increased purchased power costs. The board also requested City Council authorization for the issuance of long-term revenue bonds for the electric, water, and wastewater systems to fund capital budgets and infrastructure programs for fiscal year 2027. Additionally, the meeting covered the adoption of the fiscal year 2027 annual budget appropriations and commitment appropriations for the utility systems.

The board discussed operational reliability and rapid response strategies for service outages. Additional topics included an update on the Water Supply Master Plan detailing completed, in-construction, and future projects, as well as an update on the Project Help campaign which provides customer assistance. A public comment segment was also held.

The discussion focused on KUB's customer notification processes, specifically regarding outage alerts. Staff provided information on current communication channels including social media, mobile apps, websites, and direct mail. Participants provided feedback on potential improvements for outage notifications, interest in automated usage threshold alerts, and educational communication regarding programs like vegetation management and income assistance. There was also discussion on enhancing the relationship between the utility and its customers through better digital communication tools.

The board meeting agenda focused on presentations regarding organizational preparedness and response to storm events, an overview of the Water Supply Master Plan, and an update on the annual Project Help campaign.