Metro Regional Transit Authority Internal and External Engagement Committee Committee Meeting
The committee meeting focused on a review of performance metrics and reports across several key departments. Discussion topics included an employee engagement report covering workforce development programs and staff recognition initiatives, a customer care report providing statistics on staffing hours, fare sales, and call volume, and a marketing dashboard review highlighting community engagement awards, internship programs, and ongoing digital presence improvements such as social media impressions and transit app usage.
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Metro Regional Transit Authority Internal And External Engagement Committee Committee Meeting
The committee meeting focused on a review of performance metrics and operational data. Key discussion topics included employee engagement activities, customer care key performance indicators, revenue statistics, and a marketing report featuring social media impressions, website engagement, and Transit app usage. Data points for healthcare expenses, ADA and non-senior trip counts, call volume, and caller wait times were also reviewed to monitor organizational goals.
Apr 16, 2026·Board meeting
Metro Regional Transit Authority Committee Meeting
The committee meeting addressed performance reports including key performance indicators for frontline team members, maintenance activities, and operational performance. A primary focus was the consideration and recommendation of a resolution to award a five-year contract for the purchase of Computer Aided Dispatch software and equipment to Swiftly, Incorporated, following a competitive request for proposals and an evaluation process by a panel of staff members.
Mar 19, 2026·Board meeting
Metro Regional Transit Authority Committee Meeting Agenda
The committee meeting agenda includes a presentation on 2025 planning, mobility, and community impact highlights, alongside a review of ridership statistics and Key Performance Indicators. A primary focus of the meeting is the consideration of a resolution to authorize a contract for system-wide schedule review, optimization, support, and training services.
