May 1, 2025StrategicPlan
BoardCalgary Transit Service Guidelines
This document outlines the Calgary Transit Service Guidelines, providing consistent and transparent direction for designing and modifying its bus network. The guidelines detail the organization's vision and mission, service definitions, and network structure, including the Primary and Base Transit Networks. Key focus areas encompass service design principles such as frequency, coverage, network connectivity, direct routing, all-day service, and optimal stop spacing, alongside standards for service reliability, new service introduction, and customer amenities. The strategic aim is to balance operational and budgetary needs, enhance efficiency, improve customer experience, and ensure accessibility across the transit system.