Melody Waldock

This 2025-2027 Business Plan for the Ontario Clean Water Agency outlines the organization's strategic direction to adapt its services and employer brand to the evolving needs of the Ontario water sector. Guided by the vision 'Your Trusted Water Partner for Life,' the plan focuses on five key strategic directions: being the employer of choice in the water industry, achieving best-in-class water and wastewater operations and maintenance services, supporting climate action and environmental stewardship, partnering with First Nations on sustainable water solutions, and ensuring long-term organizational sustainability. These pillars aim to enhance operational excellence, foster a skilled workforce, protect water resources, and promote collaborative, sustainable solutions for communities.

OCWA's 2021-23 Business Plan outlines strategic initiatives centered on four key focus areas: driving business growth by delivering total solutions to clients; enhancing efficiency through business process improvements; serving client communities and supporting provincial priorities; and ensuring the health, safety, and success of employees. The plan aims to maintain regulatory compliance, provide clean and safe drinking water, protect and improve the environment, expand client services, foster organizational efficiency, and build an inclusive corporate culture, ultimately increasing value to the province and the public.

This Business Plan outlines the Ontario Clean Water Agency's (OCWA) strategic direction for 2026-2028, aiming to ensure the Agency adapts its services and employer brand to meet the evolving needs of the Ontario water sector. The plan is guided by its vision to be 'Your Trusted Water Partner for Life' and its mission to deliver water and wastewater services for community health and sustainability. Key strategic directions include: being the Employer of Choice, achieving Best-in-Class Operations and Maintenance Services, supporting Climate Action and Environmental Stewardship, partnering with First Nations on Sustainable Water Solutions, and ensuring Long-Term Organizational Sustainability.

The OCWA 2024-2026 Business Plan outlines initiatives derived from the agency's 2024-2028 Strategic Plan, aiming to achieve its vision of being 'Your Trusted Water Partner for Life' and its mission to deliver water and wastewater services for the health and sustainability of communities. Key strategic directions include becoming an employer of choice, achieving best-in-class operations, supporting climate action and environmental stewardship, partnering with First Nations for sustainable water solutions, and ensuring long-term organizational sustainability.

This Business Plan outlines the strategic direction for the Ontario Clean Water Agency (OCWA) for 2023-2025. It focuses on four key strategic pillars: ensuring employee health, safety, and success; driving business growth through comprehensive client solutions; enhancing efficiency via business process improvements; and serving client communities while supporting provincial priorities. The plan aims to maintain and expand the core business of operating and maintaining water and wastewater systems, while also emphasizing regulatory compliance, providing clean drinking water, and protecting the environment, guided by the vision of being 'Your Trusted Water Partner for Life'.