Apr 30, 2026StrategicPlan
BoardNew York State Office of Information Technology Services Strategic Goals
This document outlines strategic goals focused on driving IT system modernization to enhance customer-first experiences for New Yorkers, strengthening cybersecurity across all levels of government to protect residents, leveraging artificial intelligence to increase productivity and support state employees, and achieving operational excellence within the organization. Key focus areas include infrastructure modernization, process simplification, identity management, building secure interactions, website and application development, cybersecurity defense, AI implementation and policy, and streamlining internal operations like hiring and talent retention.