Jan 1, 2026StrategicPlan
BoardIllinois Liquor Control Commission Language Access Plan 2026-2030
This Language Access Plan outlines the Illinois Liquor Control Commission's five-year strategy to ensure meaningful and equitable access to its services, programs, and opportunities for individuals with Limited English Proficiency (LEP). The plan details strategies for identifying language needs, providing in-person and virtual interpretation services, utilizing bilingual staff, translating vital documents, and distributing multilingual content. It also includes provisions for notifying the public of available assistance, comprehensive staff training, a concern resolution process, and robust monitoring and evaluation to ensure compliance with the Illinois Language Equity and Access Act and continuous improvement.