Board meetings, strategic plans, and buyer signals from Jennifer Crough’s organization
Jul 28, 2026·BoardMeeting
Board
Board Of Water Works Regular Called Meeting Minutes
The Board received a report on organization updates, including retirements and the Louisville Water attendance at the 2026 Annual Conference & Expo. The Board affirmed the replacement of the Crescent Hill Reservoir guardrail and approved an unbudgeted project for an emergency water main repair at Lexington Road. Reports were provided on the Louisville Water Foundation's work with the Association of Community Ministries, second-quarter project certifications, financial performance, customer satisfaction research, call center operations, engineering and water quality, human resources, and IT strategy.
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The Board meeting included several key actions and reports. Key items included the oath of office for a new Vice President of Customer Service and Distribution Operations, the announcement of a scholarship recipient, and the approval of a budget increase and contract change order for the Crescent Hill Reservoir Liner Replacement project. The Board declared the second quarter 2026 dividend, approved an unbudgeted upgrade to the Oracle Customer Care & Billing system, and adopted a revised Data Security Policy. Additionally, the Board received reports on Oldham County Advisory activities, the Audit Committee, financial performance, marketing and communications efforts, engineering and production operations, human resources, and information technology initiatives.
Apr 21, 2026·BoardMeeting
Board
Board Of Water Works Annual Meeting
The board conducted elections for the positions of Chair and Vice-Chair of the Board. Additionally, the board approved a slate of company officers and established committee assignments for the upcoming year.
Apr 21, 2026·BoardMeeting
Board
Board of Water Works Regular Called Meeting Minutes
The board discussed key operational and financial topics, including a leadership change in distribution operations, participation in a national water policy conference, and an amendment to the 2026 operating budget regarding loan reclassifications. Approvals were granted for an unbudgeted pipe replacement project, the acquisition of real property on Strawberry Lane to support construction operations, a special donation to the Louisville Water Foundation for customer payment assistance, and a new property protection and security services contract. Additionally, the board approved management incentive and corporate performance goals, reviewed first-quarter project certifications and contract awards, and received comprehensive reports from finance, marketing, customer service, engineering, human resources, and information technology departments.
Extracted from official board minutes, strategic plans, and video transcripts.
