Jul 17, 2026BoardMeeting
BoardPSC Meeting Meeting
The committee meeting addressed various operational updates, including the reintroduction of the innovation lab scope, workload management redesign efforts, and the review of retrospectives for large projects. Discussions covered success metrics for self-service portals, including online application and renewal rates, and the importance of integrated statewide portals in influencing user adoption. The committee also finalized a retrospective analysis of a significant workload management project, identifying successes in stakeholder collaboration and opportunities for improvements in training timing, testing complexity management, and organizational change capacity.