Janet Lumberio Taitano-Arroyo

This Water Resource Management Plan (WRMP) for Guam Water Authority (GWA) was developed to comply with an EPA Stipulated Order and serves as a roadmap for managing water and wastewater utilities. The plan focuses on five key goals: instituting sound asset management and capital planning, developing a foundation for robust management, engaging customers for appropriate service levels, achieving long-term resource sustainability, and establishing a roadmap for full regulatory compliance. The overarching aim is to transform GWA into a more effective, efficient, and 'best in class' total water utility, setting the course for capital improvements over a 20-year period.

The Water Resources Master Plan for the Guam Waterworks Authority is a comprehensive blueprint designed to manage water and wastewater facilities and services over a 20-year period. Its primary objectives include identifying future infrastructure needs, improving current service reliability, ensuring safe drinking water, and protecting Guam's natural environment. Key initiatives involve examining existing system resources, complying with a Stipulated Order from the U.S. Environmental Protection Agency, enhancing operational efficiency through routine maintenance, and leveraging technologies like GIS mapping to improve customer service and reduce costs. The plan also evaluates unsewered areas for prioritization and aims to provide reliable, safe, and affordable services to all customers.

This document, a chapter of the Water Resources Management Plan (WRMP), outlines a framework for developing and implementing service levels and performance measures for the Guam Water Authority (GWA). It focuses on enhancing regulatory compliance in drinking water quality, wastewater effluent discharges, and system spill management, while also addressing continuity of water supply and general customer service requirements. The plan details a seven-step process for establishing, refining, and continuously improving these measures, aiming to boost organizational effectiveness, accountability, and transparency in reporting performance to stakeholders and the public over a 20-year period.

The document outlines the Strategic Communication Plan for the Guam Water Authority's (GWA) Water Resources Master Plan (WRMP). Its primary purpose is to establish a process for soliciting and conveying information to the community and GWA employees. Key objectives include raising public and internal awareness, building understanding and support for the WRMP, presenting clear information about benefits, fostering support for future projects, and ensuring accurate media coverage. The plan emphasizes using research-based strategies, identifying key messages, and employing diverse communication methods to position GWA as a reliable, efficient utility and ensure safe, available water for Guam residents.

This document, Chapter 2 of the Water Resources Master Plan (WRMP) for Guam Water Authority (GWA), details the planning requirements and constraints. It is primarily driven by a Stipulated Order with EPA Region IX, focusing on immediate implementation of short-term projects and initial planning measures to address compliance issues for GWA's water and wastewater utility systems. The plan outlines comprehensive analyses for 20-year improvements in wastewater and water systems, including financial planning, resource constraint management (personnel, financial, material), affordability assessment, and considerations for GWA governance, privatization, and evolving environmental regulations.