David Freedman

The 2026-27 Business Plan for Raleigh-Durham Airport Authority outlines actionable priorities aligned with its broader Strategic Plan. Key strategic goals include growing responsibly to meet demand through capital development, elevating guest experiences, empowering staff to innovate, and enriching the community. The plan details investments in projects such as Transform RDU and Vision 2040, aimed at enhancing facilities, services, and overall operational excellence to maintain the airport's role as a regional economic hub and deliver a world-class airport experience.

The Strategic Plan for the Raleigh-Durham Airport Authority outlines the organization's long-term direction, vision, and mission. It is centered around four key strategic goals: Grow Responsibly to Meet Demand, Elevate Guest Experiences, Empower Our People, and Enrich the Community. The plan aims to ensure financial strength, balance capacity with sustainability, deliver a world-class airport experience through enhanced guest interactions, foster talent development and retention, and strengthen community engagement through meaningful partnerships. These efforts are guided by the core values of Learning, Integrity, Team, Excellence, and Respect.

The 2014 Strategic Business Plan for the Raleigh-Durham Airport Authority outlines initiatives to elevate customer experience, achieve operational excellence, maintain facilities and infrastructure, and expand its revenue base. The plan is driven by seven key strategic areas: Strategic Planning, Organizational Alignment and Recruitment, Air Service, Asset Management, Government Affairs/Community Outreach, Revenue Development, and Talent Management. Its vision is to deliver a world-class airport experience with excellent services and unparalleled customer service.

This 2018-19 Business Plan outlines the strategic direction for Raleigh-Durham Airport Authority, focusing on enhancing customer experience, ensuring fiscal responsibility, and achieving operational excellence. Key initiatives for the year include vital airfield improvements, upgrading common-use systems in Terminal 2, advancing the Consolidated Rental Car Facility design, and improving overall customer service from parking to gates. The plan emphasizes strengthening business practices and employee engagement, all in alignment with the organization's vision to deliver a world-class airport experience and mission to provide excellent services and unparalleled customer service.

This document outlines the Raleigh-Durham Airport Authority's Business Plan for the 2023-2024 fiscal year, rooted in its 2022 Strategic Plan. The plan is guided by five strategic goals: Talent and Organization, Customer Experience, Finance, Community, and Infrastructure. It aims to foster a world-class airport experience through talent development, enhanced customer satisfaction, responsible financial management, active community engagement, and the development of safe and efficient infrastructure to support sustained growth and operational excellence.