Metropolitan Atlanta Rapid Transit Authority Business Management Committee Meeting Summary
The committee reviewed several resolutions, including the modification of contractual authorization for investment management professional services, the award of a contract for an airport ridership awareness media campaign, a contract for storage expansion and system upgrades, and a modification for ArcGIS software maintenance renewal. Additionally, a non-exclusive revocable license agreement for a cell tower operation was approved. Financial briefings included an overview of FY2026 third-quarter financial performance indicators, capital highlights, and informational updates regarding letters of intent for a cloud-based backup solution and Salesforce software licenses.
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The committee discussed the ongoing transition to the Better Breeze card system and the upcoming shift from Trapeze to the RideCo reservation and dispatch system. Updates were provided on outreach strategies for the RideCo deployment, as well as performance reports regarding ADA-related customer complaints, mobility ridership, on-time performance, and call center metrics. Additional discussion points included technical challenges with reservation systems, clarifications regarding service area changes following a bus network redesign, and addressing rumors concerning the future of paratransit services.
Mar 10, 2026·Board meeting
Marta Accessibility Committee Meeting Summary
The committee discussed several key operational and accessibility topics. Reports included an update on the Better Breeze system launch, including the replacement of rail station infrastructure and fare products, along with specific accessibility concerns regarding equipment design. The ADA Link report detailed customer complaints and commendations for the period. Mobility operations performance metrics were presented, highlighting ridership growth, maintenance improvements, and call center staffing challenges. Finally, the committee addressed sensitivity training concerns regarding operator assistance for riders with disabilities and confirmed that MARTA will reinforce proper procedures with contractors.
